All Posts under Category: Innovation

Two Ways Companies Obstruct Their Ability to Hear their Customers

April 20, 2010  Author: Brianna

I’ve recently come across a great report called “The Consumer’s Voice–Can Your Company Hear It?” It’s a benchmarking study that Boston Consulting Group (BCG) conducted in the spring of 2009 to analyze best practices and gaps in companies’ capabilities for doing consumer insights. Forty global companies–each with at least $1.5 billion in sales and many [...]


Frito-Lay makes list of world’s most innovative companies

February 23, 2010  Author: Brianna

Fast Company just released their 2010 report on the world’s most innovative companies. One of our clients, Frito-Lay, comes in at the 28th spot on the top 50 list for their commitment and advancement to sustainability technologies and processes. Congrats Frito-Lay!


What’s the benefit of innovation research?

February 8, 2010  Author: Brianna

A few weeks back I wrote about how I was feeling uncomfortable with a recent thread in the industry stating that the way to get ahead in the marketplace is to stop listening to your customer and to focus on your competition.
If you’ve taken any time to peruse our website, you can understand why I’m [...]


Three interesting tidbits from my morning reading

January 28, 2010  Author: Brianna

When time permits, I like to start my mornings reading all the daily newsletters, publications, etc. that have accumulated in my inbox from the day before. I had that time this morning and came across a few really interesting things. I thought I’d share…
1. Vicon Revue-A new camera that could revolutionize remote research
It’s worn around [...]


Should you rethink listening to your customers? I don’t think so.

January 22, 2010  Author: Brianna

A thread of discussion in the industry lately, stating that the way to get ahead is to stop listening to your customer, is leaving me a bit uncomfortable. The premise of this conversation is that reaching out to your customers is only allowing you to get to the next incremental improvement on an existing [...]


Hudson’s Intranet Redesign is a Success and Sylver Helped to Make It That Way

November 11, 2009  Author: Brianna

It’s with great pleasure that I get to share the success of a past project that we’ve worked on.
Three years ago, Hudson, an international staffing, recruitment and talent management company, started an initiative to redesign their intranet, believing that it should and could be a productivity tool for the organization. To help define which [...]


Going Deep into Customer Data

October 21, 2009  Author: Brianna

At Sylver Consulting we’ve always been committed to extracting deep insight from the research data that we collect. To do this, we leverage a number of analytic models and frameworks, in addition to putting considerable time into the up-front planning processes associated with any project. But recently, we’ve surprised even ourselves with how much deeper [...]


What can we learn from the “Dumbest” Generation?

August 26, 2009  Author: Adriano

Last month, I spoke at the World Future Society’s (WFS) annual conference in Chicago. One of the most thought provoking talks I heard was the Opening Keynote about the Net Generation–the young people who are changing and will change our world in profound ways. This generation is comprised of the children of the baby boomers, [...]


Who said good for you has to mean “tastes like cardboard?”

August 10, 2009  Author: Brianna

Just came across Fast Company’s list of 10 most creative people in food today. It was a great pleasure to see Becky Frankiewicz, VP of Portfolio Marketing for Frito-Lay North America featured.
Straight from the pages of Fast Company:
Who says good for you has to mean “tastes like cardboard”? Frankiewicz is leading the shift for Frito-Lay’s [...]


Putting knowledge before intellectual property

August 6, 2009  Author: Brianna

We’ve tossed around the idea many times of creating a consortium of non-competing companies that could share research and ideas to help further along a cause. In particular, consortiums around health care, education, and Bottom of the Pyramid (BoP) innovation are generally where our ideas coalesce. Yet, we’ve never gotten to the point of realizing [...]